How to Increase Your VoIP Business Revenue with Intelligent Billing Plans

Selling a service to a potential customer is an art. Unlike products which can be seen and felt physically, services can not be experienced without purchasing. So, the strategies to sell a service is more of an art. Any potential customer will always compare the prices with other competitors in the market and try to negotiate hard with you or push you to reduce your prices. So, even if you offer high quality and prompt support, they are are not easily perceived by a potential customer. Nevertheless, you can overcome your competition and convince your customer with clever and intelligent billing plans that are attractive for customers and profitable for your business.

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Codec information in M2 Switch

Happy to announce that we have added long-requested feature to be able to see which codec(s) were used in the call.

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Optimised Settings for your Mobile VoIP Business

Kolmisoft MOR offers a variety of features that enable easy deployment of Mobile VoIP. Such features help VoIP service providers to diversify their businesses and acquire new customers. In this post, we will share some insights into how a VoIP service provider may launch a Mobile VoIP service with the optimized settings.

Note: These settings are suggestive and observed to be helpful for Kolmisoft MOR customers. Neither Kolmisoft nor the author guarantees that these settings will work for every business model. These suggestions may be followed at your own risk.

Mobile VoIP involves integration between the smartphone app and the Kolmisoft MOR. This involves a lot of communication between the two – App and Kolmisoft MOR. This is possible by integrating via API. Kolmisoft MOR offers APIs to perform a variety of functions – simple tasks such as fetching balance to complex tasks like new user registration or collecting and updating payments and a lot more. The optimized settings could be discussed under three categories as below.

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Functionality to work with new EU regulations

Starting from 2017 June 15th EU introduced Regulation (EU) 2017/920 which eliminated all roaming charges for temporary roaming within the EEA (European Economic Area).

Because of this service providers now charge premium for the calls which are not originated in the EEA.

The charge is applied to the calls with CallerIDs not from EEA zones.

In MOR it is possible to filter such calls and send them to the few providers which does not apply such charges or just drop them.

New functionality allows to map CallerIDs from SIP from, rpid and pai fields to the known Whitelist of the correct CallerID formats and process the calls without the risk for overcharge.

Let’s see how:

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How to start Mobile VoIP business easily

Mobile usage is rapidly growing across the world aided by cheaper smartphones and internet price. VoIP businesses that have seen brighter days with Calling cards are now facing hard time to maintain their revenues and customers. So, most of the VoIP service providers are making efforts to enter the Mobile VoIP business.

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Development Overview (Sprint #159-166)

MOR

Added functionality to clone Localization Rules
Added Queue Log
Reworked Subscription page
Added permission (Call Tracing Usage Read) to Accountant to check Call Info and Pcap
New permission for Accountant (Statistics) to access Statistics
Now PAI will be sent even if pass_pai is OFF but Provider’s option Use PAI is ON
Core option to check DB connectivity
Flash Graphs changed to Google Charts in: Campaign Statistics, Provider Statistics, Hangup Cause Stats
Added End IVR #11 for Calling Cards
Added Conditional CallerID transfer to IVR Actions – forward a call only when CallerID matches some value
Option to play some audio before sending call to the Provider
Option to change FROM: CallerID when originator sends Privacy:id header
Option to forward calls from unassigned DIDs to some special DID (helps to take some action for unknown numbers)
Music on Hold is now automatically reloaded on Queue edit
Admin can now block/unblock accountants
Option to set CallerID for Call Forwarding functionality
Now possible to export all selected XLSX invoices to one ZIP file
‘Delete all invoices‘ now will delete invoices based on the Search params, not completely ALL invoices from the system
API to get retail tariff rates
API device option to change PIN, hide device
API payments_get now returns comment for user
API services_get returns Memo field
API did_terminate to change DID’s status to terminated
API did_make_free to change DID’s status to free

MOR/M2

CDR Comparison/Disputes functionality
CDR Import Templates for easier and faster CDR import
Now possible to export all available fields from calls table with CDR Export
Additional email variables for CDR Export
Direction and Destination Name can be exported separately in CDR Export
Option to do not change Increment when importing new rates
Option to set Maximum Call Rate /min to disallow dialing expensive destinations
Search option in the Number Pools
Number Pools now supports % wildcard
Front page message when server has low HDD space left
Permission to accountant to see Provider/Terminator Active calls
Setting to warn for high rates in Rate Import – helps to do not import wrong (too high) rates
API to change currency exchange rate

Proxy support to extend system capacity several times
Calls by Clients -> Detailed page
Added additional columns in Last Calls (Answer Time, End Time, PDD and Terminated by)
CDR Export emails are sent every 10min now (was every 1h)
Option to not show currencies in XLSX invoices to allow formulas with amounts
Terminator is able to see call price if call is terminated over him
Now possible to have prefixes starting with letters (not only numerical)
Added option to Skip Failover Routing Group – if it is not necessary to use this Group
Added second Dial Peer TP ordering priority for even more advanced and versatile routing logic
LegB Call-ID same as LegA for easier Call Leg mapping and troubleshooting

Support System

New functionality under the name Direct Contact – choose the country you are interested in and you will be able to contact (anonymously) our Clients from that country

Custom MOR Front-end

Dashboard

Dashboard features

Balance display
Add payment
Active DID
Recent calls
Payment history
Package info
Quick pick for recharge
Hot Call rates

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MOR X10 Release

We are happy to announce MOR X10 release. Important changes are bellow:
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Development Overview (Sprint #153-158)

MOR

Added additional search filters to the DID page and Email page
Added editing functionality to the GUI for Dynamic Blacklisting
Huge speed increase for Dynamic Blacklisting
Functionality to hide unused devices
Added Device list page for Accountant
API device_update now can be used to update device’s extension
Device Call Timeout option to the APIs: device_update and device_create
Callback now has uniqueid and support in APIs: callback_init, recordings_get and user_calls
API rate_get now can return rate for full destination
Added Provider column and search field to the Payments page
XLSX invoice templates now support ‘Company/Personal ID’ and ‘Agreement number’
Added additional fields ‘Invoice number’ and ‘TAX Registration Number’ to the Invoice CSV export
Upgraded Server Check functionality to cover more cases
Protocols H323 and IAX2 and codec G723 are disabled by default in new installations due to stability issues
Option to hide Canreinvite setting for Resellers
Option to localize P-Asserted-Identity for Device and Provider
Option to hide CallerID for Users with privacy option
Option to drop call if Provider’s Connection Fee is more than User’s Connection Fee
Option to pass Privacy header
Option for reseller receive email about new registration
Now it is possible to rerate several selected users at once
Functionality to delete all invoices at once

MOR/M2

Functionality to block Countries by IP ranges
Functionality to Automatically Export CDRs
Added actions which mark tariff changes – now possible to see who and when changed for some tariff
API users_get now returns primary_device, device username/password, ip and port
Security measure which informs admin over email if weird IP is trying to login to the system
Added actions to mark weird logins and allow/disallow actions from the admin
Security – now browser sessions are tied to the IP. If IP changes during the work time – system will ask to relogin
Security – shows and logs failed login attempts
Quick Stats on the front page now shows Replication status
Added permission for Accountant to access/manage Action Log
Option not to generate invoices for Blocked Users

Greatly improved Codec Negotiation to enforce same codec to avoid Transcoding
Double increase on Dial Peer selection speed
Added filter by Destination Groups to the Hangup Cause Report
Option to set how many hours to wait after midnight to start generate user invoices (for cases when users are in various time-zones)
Option to Disable SIP URI encoding
Multi-server PCAP support
New fields to the Call Info page: Answer Time, End Time, Terminated By, PDD
New fields to the CDR Export Template: Calls ID, UniqueID, Answer Time, End Time, Terminated By, PDD
Core recompile procedure which completes without stopping calls on Multi-Server systems
Aggregates and Calls By Client reports now include PDD
Freeswitch internal DB in RAM to increase speed on HDD and save SSD
Option to take Destination from INVITE request

Let’s block unauthorized admin access!

Newest security measure to protect admin access from unauthorized IP.

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