What to include in a service agreement
Despite everyone’s best intentions, sometimes in business, it’s difficult for all parties to understand precisely what the others want. This is often a source of tension and dissatisfaction. Creating a service agreement sidesteps this problem in two key ways: firstly it allows for all parties to clearly define in writing their exact expectations for a relationship; secondly, if something were to go wrong, it provides recourse and a clear template for action.
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VoIP service has been a revolutionary technology in telecom that runs on software. As a VoIP service provider, you would want to create confidence among your prospects and build trust among your customers. One such way is to maintain a status page on your website that offers information about the uptime of your servers.
Previously, only few companies or datacenters used to display their service uptimes. They followed this approach to create confidence on their new technologies. Few such uptime pages are here –
- Stripe status page: The world’s most popular payment gateway displays the status of the uptime for their various methods of integrations. Their status page lists the uptime status of the various servers/applications supporting their integration methods. Eg: https://status.stripe.com/
- Twilio status page: Twilio is the leading platform for building voice and SMS applications. It displays the status of its APIs, API response time from North America, Europe graphically. This kind of graphs creates confidence when a prospective user needs to evaluate the platform. You may refer to the live page at https://status.twilio.com/
- Recurly status page: Recurly is a leading platform to manage subscriptions for the users on SaaS platforms. Its status page displays the availability of the Admin portal, APIs and thrid party integrations. You may check the status page at https://status.recurly.com/
- Shrivoice uptime page: Shrivoice is Finland based VoIP service provider offering VoIP services to businesses. Their client’s spread across the world could monitor the service uptime at https://status.shrivoice.com
Calling card business was once a thriving business. Many companies, retailers, resellers earned a livelihood from this business model. Nowadays, this business model is losing its sheen. Many people reason the downfall to the growing smartphone usage, availability of cheaper internet. In fact, it is true in a number of cases. But another important reason we believe is NOT changing the business model to sync with the technological changes. In this blog post, we shall discuss how one can use the growing smartphone usage and the cheaper internet to diversify the VoIP business and keep up the revenues balanced or go up! Continue reading