General

2022 March Update

The world is changing in front of our eyes. For the first time in world history from 1939, major world power russia attacked its...
Mindaugas Kezys
1 min read

2022 February Update

Quick update about the work we did last month. Released functionality in the last month: Reworked Subscriptions system We have implemented extended functionality...
Mindaugas Kezys
1 min read

The causes of No-Audio and One-Way-Audio VoIP Calls

What is it? Quite a common problem, when a voice call is successfully completed, but the voice packets only successfully travel in one direction,...
Mindaugas Kezys
3 min read

2022 January Update

Quick update about the work we did last month. Support work-flow updated Changes to our Support System: We are working on some huge improvements...
Mindaugas Kezys
1 min read

Which Routing Model to use?

We have many routing types and algorithms to choose from. Which one should we use, and when? What criteria determine the best routing model?...
Mindaugas Kezys
3 min read

2021 November Update

Quick update about the work we did in 2021 November. Product Development work-flow updated We have implemented a system to handle custom development requests....
Mindaugas Kezys
51 sec read

High-Availability, Redundancy and Fail-Over

It’s never a matter of if a system goes down. It’s always a matter of when. (SysAdmin wisdom) Get the complete book PDF High...
Mindaugas Kezys
3 min read

2021 October Update

Quick update about the work we did in 2021 October. 2FA Implementation Security improvement to help you protect your system using 2FA ...
Mindaugas Kezys
1 min read

The cheapest route that kills your ASR

You load three supplier price lists. The switch sends every call to the lowest price. A week later the customer says answer rate collapsed,...
Mindaugas Kezys
5 min read