Most people think that the Digital Revolution in Telephony has already occurred when voice over IP communications has progressively replaced landline connections. Currently, most telephony is digital and IP powered but that’s not the only thing that voice telecommunication requires in order to become more attractive and useful to users.
You have to understand that there’s no difference for users in making phone calls via Landline or in a SIP extension, the user calling experience remains the same. The only thing that changes is the technology and the cost. Currently, VoIP is becoming a commodity where the pricing and quality of service are the main factors that customers compare when looking for a new provider.
Stay away from becoming a commodity service
For a long time, IVR has been a technology used to route and optimize the calls in call centers but not really suitable for users. Today, the evolution of Speech API and AI is changing everything – it transforms IVR into an advanced conversational Voice Assistant. This service is becoming a value added for any Voice over IP service. Even though you can say that selling the VoIP traffic is the core for each business but like for many industries, becoming a commodity can kill your benefits in no matter of time. To avoid the downgrade in your rates and support, add an additional value to your VoIP service to get a stronger and longer relationship with your customers.
Protecting your VoIP business always adds more value
Forget about the old-fashioned IVR services, it’s no longer a menu driven service that you leave your customers solve by themselves. Think of providing all-in-one value added voice services – our customers will appreciate the additional service as this means they do not have to spend their time on research and integrations to add it. Protect your VoIP business by providing better and smarter services as this is the key factor to keep more traffic and retain your clients.
Learn more about IVR
Kolmisoft provides Class 4/5 Softswitch MOR that includes IVR system, but if you consider to extend it, feel free to contact Interactive Powers to learn more about their VoiceXML IVR platforms to create any kind of smart conversational call interactions.
This is a guest post, written by Ivan Sixto from Interactive Powers
* References:
https://blog.kolmisoft.com/telecommunication-services-cooperation-agreement/
Hi, I want to set up an IVR for my business. Can you please let me know the best practices for writing a professional script that allows easy navigation and seamless customer experience?
Hi Himanshu, we don’t consult on writing scripts. We only provide a final solution.
I’d like to publish a translation of this article on my blog. Is it okay?
Hello Marry, sure. Just keep the link back to the original and put the final link with the translated article under this comment.
Interactive Voice Response is a useful tool to obtain feedback about products or services from customers. Marketers used IVR to provides the leads to business. You have shared great information on Interactive Voice Response Thanks for sharing!
You have shared great information on Interactive Voice Response Thanks for sharing!
Amazing blog and very informative.Thanks for sharing
Thank you for sharing such a informative topic regarding the unique relation between IVR and VoIP Services. Will always be looking forward to more unique blogs. Thank you.
your article on ‘How IVR can help to improve your VoIP services?’. I found it to be very informative and insightful, with a clear explanation of how IVR systems can enhance the efficiency and effectiveness of VoIP services. Your article has provided me with a better understanding of how IVR technology can be used to improve customer experience and streamline business processes. I appreciate your expertise on this topic and look forward to reading more of your articles in the future.