Retail Site and Mobile Dialer Integration

Kolmisoft now introduces a new add-on service to kick-start your VoIP business. We are now offering website and mobile app integration with your MOR server. We help you integrate every possible feature of your VoIP business model that operates with MOR. Its easy to customize and easy to operate on a highly secured platform. Additionally, we also help you with ready to deploy mobile apps for iOS and Android.

Implemented solution for Finnish company https://moitele.com by Kolmisoft

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Answer-Seizure Ratio (ASR) and Average Call Duration (ACD)

Introduction

The answer-seizure ratio (ASR) and average call duration (ACD) are the most commonly used metrics to indicate VoIP route quality. They are mentioned in almost every email, chat, etc. between VoIP providers.

You need to understand and fully utilize them in your business when selecting the best routes from your providers, forecasting call volumes, determining traffic demand, measuring the performance of your infrastructure and fixing things when call quality deteriorates.

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