Time-based routing is critical for VoIP providers, especially those working with call centers that rely on dialer calls. Strict regulations often limit dialer call hours, making manual routing not only time-consuming but also risky due to potential errors and compliance issues.
With MOR Softswitch and its Time Period-Based Least Cost Routing (LCR) feature, you can automate routing for dialer calls, ensuring compliance, reliability, and operational efficiency. In this blog, we’ll show you how MOR simplifies time-based routing for VoIP providers managing these challenges.
The Challenge: Managing Time-Based Routing Manually
Time-based routing is a critical component of VoIP operations, allowing service providers to comply with country-specific regulations, manage client needs, and optimize call flows. However, manual management of time-based routing is often inefficient and error-prone.
Consider these common scenarios:
- Manual Calls: These are routed through designated trunks without time restrictions.
- Dialer Calls: These must adhere to regulated time periods (e.g., 10:00 AM to 1:00 PM and 2:00 PM to 8:00 PM, Monday through Friday) and be blocked outside these hours to avoid penalties.
When routing is managed manually, it consumes valuable time and increases the risk of errors. Even a small mistake in configuration can lead to unauthorized calls, regulatory fines, and a loss of client trust.
Why Automating Time-Based Routing is Essential
Manual routing methods are no longer sustainable for modern VoIP businesses due to:
- Strict Regulatory Compliance: Many countries impose regulations on when dialer calls can be made, making accurate routing essential.
- Operational Inefficiency: Daily manual adjustments to trunks take up valuable resources and time.
- Risk of Human Error: Mistakes in manual routing can lead to calls being placed outside allowed hours, resulting in regulatory breaches and fines.
The solution lies in automating these processes with tools designed for precision, flexibility, and compliance.
Introducing MOR Softswitch for Automated Time-Based Routing
The MOR Softswitch simplifies time-based routing through its Least Cost Routing (LCR) with Time Periods functionality. This powerful feature enables VoIP providers to define and automate time-specific routing for calls, ensuring compliance and improving operational efficiency.
Key Features of MOR’s Time Period-Based LCR
- Customizable Time Periods: Define up to five unique time periods per LCR to meet specific client needs or comply with regulations.
- Server Timezone Integration: Configurations are synchronized with the server’s Linux timezone for consistent performance.
- Seamless Fallback to Main LCR: When calls fall outside defined time periods, they automatically route through the main LCR, ensuring uninterrupted service.
By using MOR Softswitch, providers can eliminate manual adjustments and maintain a seamless, error-free call routing experience.
How to Use MOR Softswitch for Time-Based Routing
Example 1: Complying with Dialer Call Regulations
Set up routing for dialer calls with specific time periods:
- Weekdays (Monday to Friday):
- 10:00 AM to 1:00 PM
- 2:00 PM to 8:00 PM
During these hours, the designated trunk for dialer calls is active. Outside of these periods, calls are automatically rejected, ensuring compliance.
Example 2: Seasonal Campaign Call Routing
For temporary marketing campaigns, you can set routing parameters like:
- Date Range: January 1st to February 28th
- Time Range: 9:00 AM to 6:59 PM
This configuration directs campaign-related traffic through specific trunks, enhancing efficiency during the promotional period.
Example 3: Managing After-Hours Calls
To ensure 24/7 availability, configure after-hours routing:
- Time Range: 7:00 PM to 8:59 AM (daily)
Calls outside standard business hours are seamlessly routed through designated trunks without manual intervention.
Benefits of Using MOR Softswitch
- Enhanced Regulatory Compliance: Automating call routing ensures adherence to restricted calling hours, protecting providers from fines and penalties.
- Improved Operational Efficiency: Save time and resources by automating repetitive tasks like manual trunk configuration.
- Flexibility for Any Use Case: Easily set up routing schedules for regulatory compliance, marketing campaigns, or after-hours service.
- Increased Reliability: Maintain uninterrupted service with automatic transitions between time periods and main LCR settings.
Why MOR Softswitch is the Best Choice for VoIP Providers
If you’re a VoIP provider seeking to optimize operations, reduce errors, and ensure compliance, MOR Softswitch offers a reliable and feature-rich solution. Its Time Period-Based LCR feature simplifies complex routing needs, making it ideal for businesses of all sizes.
By leveraging MOR Softswitch, you can:
- Eliminate manual routing processes.
- Ensure compliance with international call regulations.
- Enhance operational efficiency and reduce costs.
Conclusion: Automating Time-Based Routing for Success
Time-based routing no longer has to be a manual, error-prone process. With MOR Softswitch, VoIP providers can automate routing, ensure compliance, and improve client satisfaction. Whether you’re managing regulated dialer calls, seasonal campaigns, or after-hours traffic, MOR’s Time Period-Based LCR is the right solution for your operations.
Ready to improve your VoIP services? Visit Kolmisoft to learn more about how MOR Softswitch can help with your time-based routing and take your business to the next level.