How to Connect 3CX with MOR Softswitch for Outgoing Calls and Billing

1 min read

In this video guide, we walk you through the process of integrating the 3CX phone system with the MOR Softswitch to enable seamless outgoing calls and real-time billing. Whether you’re setting this up for the first time or looking to verify your configuration, this tutorial covers all the essential steps — from SIP trunk setup to call verification and CDR inspection.


What’s Covered in the Video?

System Prerequisites

Before jumping into configuration, make sure you have:

  • 3CX server installed and configured

  • 3CX desktop application ready

  • A user extension (e.g., 1000) active

  • A fully configured MOR user and device with pre-set billing parameters


Step-by-Step Process

Step 1: Launch 3CX

Start by opening the 3CX interface so you’re ready to make test calls after setup.


Step 2: Configure SIP Trunk to MOR

  • Go to the “Voice & Chat” section in the 3CX management console

  • Click Add Trunk → select Generic VoIP Provider

  • Enter:

    • A name for the trunk

    • MOR server address

    • SIP credentials (username/password)

  • Configure the registration parameters as shown in the video

  • Save the trunk configuration


Step 3: Create an Outbound Rule

Set up an outbound call rule in 3CX to route external calls through the MOR trunk.


Step 4: Verify Registration

  • In 3CX, ensure the trunk is shown as registered (note: a warning/exclamation icon may appear since MOR is not on the 3CX tested list — this is expected).

  • In MOR, navigate to the Devices section to confirm the 3CX connection appears as registered.


Step 5: Make a Test Call

Using the 3CX app, dial an external test number. If configured correctly, the call will:

  • Connect successfully

  • Appear in the Active Calls section in both 3CX and MOR


Step 6: Verify CDR and Billing

After completing the call:

  • In MOR, check the CDR (Call Detail Records) to confirm billing occurred as expected.

  • In 3CX, check the Call History to verify timestamps, durations, and call routing.


Why Integrate 3CX with MOR?

This setup allows you to:

  • Use 3CX’s user-friendly interface and management tools

  • Leverage MOR’s robust billing engine for prepaid, postpaid, or wholesale scenarios

  • Monitor active calls and usage across both systems in real time


Final Thoughts

Connecting 3CX and MOR softswitch is a powerful way to streamline voice traffic routing and monetize outbound calling. With the right configuration, you can achieve a seamless experience for users and administrators alike.

📩 Need help setting this up? Reach out to our support team — we’re happy to assist.

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