In this video guide, we walk you through the process of integrating the 3CX phone system with the MOR Softswitch to enable seamless outgoing calls and real-time billing. Whether you’re setting this up for the first time or looking to verify your configuration, this tutorial covers all the essential steps — from SIP trunk setup to call verification and CDR inspection.
What’s Covered in the Video?
System Prerequisites
Before jumping into configuration, make sure you have:
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3CX server installed and configured
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3CX desktop application ready
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A user extension (e.g., 1000) active
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A fully configured MOR user and device with pre-set billing parameters
Step-by-Step Process
Step 1: Launch 3CX
Start by opening the 3CX interface so you’re ready to make test calls after setup.
Step 2: Configure SIP Trunk to MOR
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Go to the “Voice & Chat” section in the 3CX management console
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Click Add Trunk → select Generic VoIP Provider
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Enter:
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A name for the trunk
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MOR server address
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SIP credentials (username/password)
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Configure the registration parameters as shown in the video
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Save the trunk configuration
Step 3: Create an Outbound Rule
Set up an outbound call rule in 3CX to route external calls through the MOR trunk.
Step 4: Verify Registration
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In 3CX, ensure the trunk is shown as registered (note: a warning/exclamation icon may appear since MOR is not on the 3CX tested list — this is expected).
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In MOR, navigate to the Devices section to confirm the 3CX connection appears as registered.
Step 5: Make a Test Call
Using the 3CX app, dial an external test number. If configured correctly, the call will:
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Connect successfully
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Appear in the Active Calls section in both 3CX and MOR
Step 6: Verify CDR and Billing
After completing the call:
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In MOR, check the CDR (Call Detail Records) to confirm billing occurred as expected.
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In 3CX, check the Call History to verify timestamps, durations, and call routing.
Why Integrate 3CX with MOR?
This setup allows you to:
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Use 3CX’s user-friendly interface and management tools
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Leverage MOR’s robust billing engine for prepaid, postpaid, or wholesale scenarios
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Monitor active calls and usage across both systems in real time
Final Thoughts
Connecting 3CX and MOR softswitch is a powerful way to streamline voice traffic routing and monetize outbound calling. With the right configuration, you can achieve a seamless experience for users and administrators alike.
📩 Need help setting this up? Reach out to our support team — we’re happy to assist.